Terms of Service | Reveroo

TERMS OF SERVICE: SOCIAL MEDIA MANAGEMENT

Effective from 01 January 2020

These Terms of Service (the “Agreement”) apply in relation to any agreement of service between Reveroo (the “Agency”) and the Client.

The Agency and the Client agree as follows:


AGENCY APPOINTMENT

The Client hereby appoints the Agency as a contractor to manage one or more of the Client’s social media accounts (the “Account”, collectively the “Accounts”).

The Client confirms that they are at least 18 years old.

The Client accepts that they are the owner of the Accounts, or in the case of a business are a representative of the business that owns the Accounts with the authority to accept these terms on behalf of the business.

The Client will provide access to the Accounts via an encrypted password sharing tool, such as LastPass, or by using the Agency’s custom-built password sharing tool.

THE SERVICE

The Agency shall provide to the Client services which may include any combination of the following, depending on what is agreed between the Agency and the Client either in writing via email, or via a website signup form:

  • Completing a full analysis and review of the Client’s Accounts, providing advice on how to improve and grow the Accounts.
  • Managing the content that is posted to the Accounts.
  • Managing the adverts that are run through the Accounts.
  • Monitoring conversations with other social media users on the Accounts, and responding appropriately according to the goal laid out by the Agency and the Client.
  • Engaging with other users on relevant social media platforms, from the Account.
  • Collecting stats and generating reports about the performance of the Account.

COMMENCEMENT AND DURATION

This agreement is deemed to commence from the date that these terms are accepted by the user, either in writing via email, or via any signup form on our website.

The agreement will end if cancelled by either part, either in writing via email, or via a cancellation form on our website.


RETAINER FEE

The Client agrees to pay the Agency a retainer fee monthly/weekly (the “Retainer”) as agreed either in writing by email, or via a website signup form.

The Client agrees to make this payment at the beginning of the month/week of service.


ADDITIONAL CHARGES

All out-of-pocket expenses such as outstation travel, stay, etc incurred by the Agency, as part of this assignment, would be borne by the Client, after approval from the Client, in writing via email.

Charges for any additional services, for example video creation, application development, purchase of licensed images and content, will be charged in addition to the Retainer, after approval from the Client in writing via email.

The Client agrees to pay for additional charges within 3 days of receiving an invoice.


TAXES

All statutory taxes shall be borne and paid by the Client to the Agency.


CONFIDENTIALITY

Confidential information about the Client (“Confidential Information”) includes any information relating to the Client’s person, Accounts or business in general, including but not limited to login details, trade secrets, customer information, business strategies and plans, and other information that is not publicly known.

The Agency shall not disclose to any third party the Confidential Information.


LIMITATION OF LIABILITY

The Client accepts that the Agency is not responsible for any loss or damage to their Accounts, including but not limited to temporary bans, permanent bans, shadow bans, advertising restrictions, or a decline in followers or engagement.

The Parties agree that any loss which may be suffered by breach of this Agreement would be difficult to calculate, and therefore the parties agree that they would only claim damages up to $50.


INDEMNITY

The Client shall indemnify and keep the Agency indemnified against all losses, expenses or damages that may be suffered by the Agency due to any default or breach of terms by the Client under this Agreement.


NON-SOLICITATION

Both the Client and the Agency hereby covenant that during the term of this agreement and for a period of one year following its termination or expiration, it shall not, without the previous written consent of other party, employ or contract the services of any person who was employed by the party at any time during a period of 12 months preceding the date on which the offer for employment is made to the party.


FORCE MAJEURE

Neither the Client, nor the Agency, shall be liable for any default, delay or lapse occurring due to events beyond their control including riot, strike, theft, war, or acts of God and/or nature.


EVALUATION

The Client and the Agency shall evaluate progress under this agreement at the beginning of every quarter and take corrective action as may be required.


MODIFICATION IN TERMS

Occasionally we will make revisions to this Agreement. The Client will be notified via email or via a notice displayed after login, when such changes are made. The Client is free at this point to terminate the service if they are unhappy with the changes. If the Client continues to use the service after such notification, they are therefore accepting the updated Agreement.


WAIVER

The failure of either party at any time to enforce any provision of this Agreement, shall in no way affect its right thereafter to require complete performance by the other party. Further, waiver of any breach of any provision shall not be held to be a waiver for any subsequent breaches. Any waiver shall be valid only if it is recorded in writing and signed by the authorized officials of the Client and the Agency.


TERMINATION

Either party may terminate this agreement at any time. The Agency will either continue providing the service for the month/week that has been paid for, or will provide a pro-rated refund for the remainder of the month/week, at the sole discretion of the Client.


GOVERNING LAWS AND ARBITRATION

The Client and the Agency shall comply with all statutory regulations. This agreement will be subject to the laws of the country that the Agency is currently registered in.

Any dispute, difference or question arising out of this agreement shall be settled amicably between the parties, failing which the same shall be referred to arbitration under the laws of the jurisdiction in which the Agency is registered at the time of the dispute.


NOTICES

Any or all notice to be given by the parties hereto to each other under this agreement shall be in writing and shall be transmitted by email to hello@reveroo.com.


SEVERABILITY

If a Clause of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of this Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).

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